Department
A member in a department can be a staff.
You can create easily new department...
The screenshot of below is "New Departmant";
Ticket Status
"Open", "On Hold", "Closed", "Follow up" statutes are prepared at first use.
If you require, you can add new status or modify exist status name.
The screenshot of below is "New Ticket Status";
Ticket Priority
"Low", "Normal", "Urgent", "High" priorities are prepared at first use.
You can modify or copy exist priorities like ticket status.
The screenshot of below is "Copy Ticket Priority";
EMail Queue
Mail Parser automaticly converts inbound mails to tickets by EMail queue settings.
For automatic assignment, you can select department, status, priority, ticket type settings.
The screenshot of below is "Edit Ticket EMail Queue";
Staff Account
You can create new staff account, edit staff account or delete staff account.
We have advanced security settings for staff account.
Settings: Staff Access Admin Panel, Staff Account Disabled, Staff Account Expire Date,
Staff Account Never expire, Password Expire Date,
Password Must Change At First Logon, Password Can Not Change...
The screenshot of below is "Edit Staff Account";
Change Company Settings
You can customize your screen look in the name of your company or default email address...
The screenshot of below is "Edit Company Settings";
Multilanguage
We provide multi-language support in three panels,
This now supports English, Deutsch, Español, Türkçe languages and growing..
You can add new language very easily...
The screenshot of below is "Staff Panel (Deutsch language)";
Robust Mail Parser
Parser reads email messages and automaticly converts to tickets.
Supports POP3, POP3 SSL, IMAP, IMAP SSL / TLS protocols,
Inbound emails are assigned automaticly to related departments
such as sales emails to sales department,
Email detection for a new or reply email,
Logging parser operation.
The screenshot of below is "Mail Parser Process Result";
Easy To Use HelpDesk
All Panels (admin, staff or end user) are designed to user-friendly.
Staff Panel using "Office Ribbon Bar" style.
You can change easily
Any settings in admin panel,
Reply ticket via staff panel,
Create ticket via end user panel.
Everything is easy and simple...
The screenshot of below is "Staff Panel";
Advanced Ticket Search (Unique Feature)
You can filter any column for each ticket list.
In each column the filtering is varying according to the data type.
The screenshot of below is "Advanced Search";
Powerful End User Panel
Your customer can create, view or reply ticket,
Can also change priority or status of ticket.
View knowledgebase articles and news.
Able to download any your uploaded files.
Panel support multilanguage feature
The screenshot of below is "Support Panel (Español Language)";
Latest Technology
We continuously follow the latest technology,
All the panels are working with Web 2.0 (Ajax) technology infrastructure.
The screenshot of below is "Latest Technology, Ajax Based Panels";
Feature Expansion
Our robust and passionate team,
will continuously be improving the features in accordance with customer needs.
